Outfit Format

SHOP REGULATIONS

I      Definitions

  1. The Seller – Outfit Format sp. z o.o. domiciled in Warsaw at ul. Modlińska 175A, entered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw under KRS No. 0000549494, REGON 361112676, NIP 524-277-78-12, with initial capital of PLN 50 000, e-mail: info@outfitformat.com, contact phone number 48793730370.
  2. Client – a natural person who is at least 13 years of age, and in the case of person under 18 years of age, registration in the store and sales contracts require the consent of such person’s legal representative unless such person has the full legal capability, as well as a legal entity or an organizational unit without legal personality, to whom specific provisions confer legal capability and who is entering or intends to enter into a contract, or benefits from other services of the Online Store (including consumers within the meaning of Article 221 of the Act of April 23, 1964, the Civil Code, i.e. Dziennik Ustaw of 2014, item 121, as amended).
  3. Store / Online Store – an Internet service available at http://www.outfitformat.com, through which the Client can buy Goods from the Seller.
  4. Goods – movables, presented in the Online Store, which can be the subject of a contract of sale.
  5. Terms and Conditions – these Terms and Conditions.

II     General Conditions

  1. The Store (Online Store) is run by the Seller.
  2. The Terms and Conditions define the terms and conditions for the conclusion, between the Seller and the Client, contracts for sale of the Goods, by means of distance communication, and use of the Online Store by the Clients.
  3. In respect of services provided electronically these Terms and Conditions are the rules, referred to in Article 8 of the Act of July 18, 2002 on the provision of electronic services (i.e. Dziennik Ustaw of 2013 item 1422, as amended). the Terms and Conditions are aimed at all Clients of the Online Store. The Terms and Conditions are available for the Clients free of charge on the Store’s website. The Client is bound to comply with all provisions of the Terms and Conditions. Sales are based on the current version of these Terms and Conditions, i.e. binding at the time of the order and accepted by the Client. To use the services available in the Online Store it is necessary to have a computer system permitting the use of Web resources, an email box and online resources browser permitting to display Web pages. We recommend using one of the following browsers, with the option “cookies” engaged (support of cookies):
  4. Internet Explorer 9.0 or higher;
  5. Firefox version 41 or higher.
  6. Google Chrome 45 or higher.
  7. Safari 51 or higher
  8. Opera 32 or higher
  9. All the information contained on the Store website relating to the Goods (including prices), does not constitute an offer within the meaning of Article 66 of the Civil Code but an invitation to conclude a contract referred to in Article 71 of the Civil Code.
  10. The confirmation of effectively placed order is an e-mail message received by the Client about properly placed order, containing the order number. After successful placement of the order, the price specified therein will not change, regardless of changes in the prices in the Store, that may arise in relation to particular Goods.
  11. Photos of the Goods are placed at the Online Store site for exemplary purposes only and are presenting the models set out in the legend of the photo.
  12. Customers may purchase the Goods in the Online Store regardless of whether they have registered by filling out the registration form and set up a profile. The condition for effective placing of an order, is to provide the Client’s accurate and truthful address details indicated in the Order Form or Registration Form, and a reference phone number and e – mail address, at which it will be possible for the Seller to contact the Client.

III   Rules of using the Store

  1. The Store permits to conclude contracts for the sale of goods presented on the Store’s Web pages and offers other services provided in these Terms and Conditions.
  2. The contract for the sale of Goods is concluded between the Client and the Seller.
  3. Fixing, protection and disclosure of relevant provisions of the agreements concluded by means of distance communication takes place by printing and handing the Client a proof of purchase (receipt or invoice) with the delivery of the Goods.
  4. To start using the Store familiarize yourself with these Terms and Conditions and accept them.
  5. The Seller shall take all technical and organizational measures, feasible and required by relevant laws, to protect the Clients’ personal details, especially to prevent acquisition and modification by unauthorized persons of such details given during registration and ordering.

IV   Entering into a contract of sale

  1. To enter into a contract of sale, place your order at the Store’s Web page.
  2. The Store accepts orders online 24/7. Orders placed on non-business days will be made on the first business day following the day on which the order is placed.
  3. The Client can place an order without prior registration (i.e.. Purchase without registration).
  4. To order it is necessary to complete the order form with all the required data needed for shipping.
  5. To place an order, choose products from the available offer of the Store, their colors, sizes and quantities, by adding them to the basket.
  6. Until the Client clicks on the button „Order with an obligation to pay” – the Client may change or modify products in the basket, as well as contact data for shipment or invoice.
  7. Placing an order by the customer (validation with the „Order with an obligation to pay”) is an offer made by the Client to the Seller, to conclude a sales contract, in accordance with the Terms and Conditions and the order placed.
  8. The Seller sends a confirmation of the order (the „Confirmation of the order”) to the e-mail address indicated by the Client. The confirmation also includes the information referred in Article 12 paragraph 1 of the Act on consumer rights.
  9. The sales contract is in Polish or English (depending on the Client’s choice) with content in accordance with these Regulations.
  10. We reserve the right to refuse an order under the sales contract, where: (i) the Buyer’s contact details are so imprecise that they prevent the delivery of goods, (ii) the transaction has not been authenticated in the electronic payment system, or (iii) the payment for the order is not paid within 5 business days after ordering.

V    Delivery and receipt

  1. The deadline for performance of the contract in the Store, published at the summary of the order is the most likely time to prepare the products for shipment to the Client. In exceptional cases the delivery time is confirmed by the employee during contact with the Client, subject to Clause 2 below. The Seller shall endeavor to deliver the goods to the Client immediately, but not later than within 30 days from the date of receipt of funds on the account (payment via the electronic payment system).
  2. The products are delivered to the address indicated in the Republic of Poland and other countries (a list of countries covered by shipping is available here) by courier or in the Republic of Poland, to a stationary store („Boutique”) specified by the Client in the process of ordering. The fees for the delivery of products are specified in the process of placing an order and added to its value. Customs duties on delivery of shipments sent outside the European Union are calculated in accordance with the applicable laws of the country to which the shipment is sent, and their volume is not dependent on the Store.
  3. The total and maximum term of the contract should not exceed 14 business days. The launch of the order may be delayed until the sale price (and possibly, shipping costs) are credited to the Store’s bank account.
  4. For each commodity being shipped is enclosed proof of purchase (receipt or, on the Client’s request, after selecting the appropriate option and entering the details in the process of ordering – a VAT invoice).
  5. Delivery of the goods to the Boutique takes place on the following principles:
  6. The costs of delivery of the goods to stationary stores are covered by the Seller,
  7. The Client receives an e-mail with information about the possibility of collecting the ordered goods from a selected Boutique,
  8. If the option of collection from the Boutique is elected by the Customer, payment for the ordered goods can be made only electronically.
  9. The Client will be bound to collect the goods within 14 days of receiving an e-mail informing them of the possibility of collecting the goods.
  10. When receiving the shipment delivered by courier, the Client should, in the courier’s presence, carefully check the contents of the shipment, the condition of the outer packaging and of the ordered Goods.
  11. If damage to goods during transportation is disclosed by the Client, it is recommended that the Client prepare, in the presence of the courier (or assistant in the Boutique – in the case of collection of the goods in the Boutique) – a so-called. damage report. If the buyer is not a consumer, the Seller’s warranty is excluded.

VI   Payments

  1. Information on the purchase price of the goods in the store is given at the Store website and is binding. The said price will not change regardless of changes in the prices in the store that may arise after conclusion of the contract of sale.
  2. Prices of products in the Store are given in Polish zloty and the euro, and they include VAT. The prices do not include the amount of duty, where the order’s delivery address is outside the Republic of Poland.
  3. The Client pays the price for ordered products via bank transfer, via electronic payment executed in the PayPal or Dotpay system before delivery of the order. Performance of orders paid by bank transfer or credit card starts after the payment for the goods. Absence of the receipt of payment to the account of the Seller or of entities acting as intermediaries in transactions (PayPal, Dotpay) within 5 business days from order, shall cancel the order. In such a situation the order can be re-submitted.
  4. If the Client chooses the option of delivery of the goods outside the Polish territory, in accordance with the these Terms and Conditions, the payment of the price of the goods is also possible only in the form of electronic payment.
  5. The Seller reserves the right to change the prices of the goods in the Store, introduce new products for sale, conduct promotional campaigns for the Online Store, or make changes therein in accordance with the standards of the Civil Code and other laws, provided that such changes do not violate the rights of the persons, who had concluded contracts for the of sale of goods offered by the Store prior to the changes mentioned above, or the rights of the persons entitled to benefit from a promotion, in accordance with its rules and its duration.

VII Defects of the goods. Claims

  1. The products offered in the store are brand new and original. The Seller is bound to supply to the Client goods free from defects.
  2. The Seller shall be liable for faults of things (warranty). This liability is governed by the provisions of the Civil Code, in particular in Article 556, 556 [1] -556 [3] of the Civil Code and Article 559-561 of the Civil Code
  3. The Seller shall take measures to ensure fully proper operation of the Store, to the extent that results from the state-of-the-art, and undertakes to remove any irregularities reported by clients immediately.
  4. Anything purchased at the Store may be subject to complaints within the time limits and conditions of complaints referred to in the relevant provisions of the law if it has physical or legal defects
  5. A complaint may be submitted by mail by returning the goods together with a written description of the defect or complaint form downloaded from the Store’s site, by registered mail or by another form of delivery, to the following address: Outfit format, 00-028 Warsaw, ul. Bracka 18, with a note: „Complaint”. The Client will be informed how the complaint is to be responded to. within 14 days from the date of receipt by the Store of the shipment containing the defective goods. If the data or information given in the complaint need to be supplemented, before examining the complaint the Seller will ask the Client to supplement it within the indicated timeframe. The 14-days’ deadline will be counted from the provision of the information necessary to consider the complaint. In case of rejection of the complaint, the goods will be returned together with an opinion as to the illegitimacy of the complaint.

VIII     The right of withdrawal from the contract

  1. A client who has entered into a contract over distance, may withdraw from it within 14 days without giving any reason.
  2. The date of withdrawal will expire after 14 days from the day, on which the Client came into the possession of things or a third party other than the carrier and indicated by the Client came into the possession of things.
  3. In order to exercise the right of withdrawal, the Client must notify the Seller of their decision to withdraw by an unequivocal statement (e.g. in a letter mailed to the address of 00-028 Warsaw, ul. Bracka 18 or to the e-mail address info@outfitformat.com)
  4. The Client may use the model withdrawal form constituting Appendix 1 to these Terms and Conditions, but it is not mandatory. For the sake of the withdrawal period it is sufficient to send to the Seller at one of the addresses referred to in Clause 3 the notice regarding the Client exercising the right of withdrawal before the expiration of the withdrawal term.
  5. In the event of withdrawal by the Client, the Seller shall immediately reimburse them the payment (the amount of the price paid by the Client for the goods subject to refund for withdrawal from the contract by the Client including the costs of delivery of the product) not later than 14 days from the date on which the Seller came into the possession of the goods returned by the Client.
  6. If the Client has chosen a method of delivery of the product other than the least expensive usual delivery available in the Online Store, the Seller shall not be bound to reimburse the Client for the extra cost incurred by them.
  7. Recovery of the payment referred to in Clause 5 shall be made using the same payment method that was used by the Client in the initial transaction, unless the Client explicitly agreed to another method.
  8. The Client is fully responsible for effective delivery to the Seller of the goods to be returned due to withdrawal from the contract by the Client and entirely cover the costs associated with such delivery.
  9. In the event of withdrawal, the Client should send or deliver the thing to the Seller to the mailing address given in Clause 3 immediately, and in any case not later than 14 days from the date, on which they informed the Seller of withdrawal from the contract. The deadline is kept, if the Client sends or delivers to the Seller the goods to be returned before the expiry of 14 days, and has formal confirmation of sending back or transfer.
  10. The Seller may refuse to accept from the Client the goods due to withdrawal from the contract by the Client and reimbursement the Client of the amount referred to in Clause 6, if the goods:
  11. are damaged,
  12. have traces of use, washing
  13. their labels are missing or damaged.

IX Availability of the goods

  1. All items presented on the website are available for sale.
  2. In exceptional cases e.g. In the case of simultaneous placing orders for the same product by many Clients, it may happen that the product will not be available. In such case the Client will be informed about the inability to fulfill the contract and will decide on the way of its performance (partial completion, waiting time, canceling the whole order).

X     Partial completion of an order

  1. In the absence of the goods in the warehouse, the Client will be informed by e-mail about problems with order completion, and about options available (e.g. partial completion, full completion, but with related extension of waiting time, canceling the whole order without adverse consequences for the Client).
  2. If the Client does not want partial contract to be implemented – the order is withdrawn without adverse consequences for the Client, and if they made the payment – the amount paid will be returned immediately.

XI  Information on services provided electronically

  1. The administrator provides to Clients the following services electronically:
  2. Possibility of on-line conclusion of contracts for the sale of goods in the Store under these Terms and Conditions,
  3. Possibility of opening Client accounts in the Store,
  4. Transmission of requested commercial communication relating to the goods.

The Client is entitled to withdraw from contracts of sale of goods in accordance with relevant laws and principles specified in the Terms and Conditions. In addition, the Client is entitled at any time to require the cessation of provision by the Store of the services set out in Clause 1, sections b) and c) above.

  1. Complaints relating to the services provided by the Administrator electronically may be filed by sending the complaint to the e-mail address: info@outfitformat.com or using the complaint form available as Appendix 3 to this Regulation. The Client’s complaint should include designation of the recipient and a brief description of the complaint. The Store will endeavor to have the reported complaints dealt with as soon as possible, but not later than 14 days from the date of receipt of the complaint by the Store. The method of handling the Client’s complaints will be notified by phone or e-mail sent to the e-mail address specified by the Client.
  2. Depending on the browser settings, the Client may download to the communication system used by the Client, cookies that are not a component of the content of the services provided by the Store, and which permit later identification of the Client entering the Store’s website and are used by the Store to facilitate for the Client use of the Store, as well as to monitor Client traffic at the Online Store. The Client can at any time turn off the Store’s capability to use the cookies by adjusting the browser settings.
  3. The administrator informs that they make every effort to ensure that the use of the Store is maximally secure for the Clients. However, the Administrator indicates that a particular risk associated with using the Store, just like any other websites, is a potential risk of unauthorized access to the Store by a third party (hacking), which can cause unexpected changes in the Store’s operation.

XII  Personal details

  1. The Data Administrator is the Seller.
  2. The Client’s personal details provided during registration at the Store are processed by the Seller solely for the purpose of order processing and use of the Store; it may also be processed for marketing purposes, unless the Client agrees to it in a separate statement. The Client has the right to amend, update, correct personal details, temporarily or permanently suspend authorization for their processing or demand their removal.
  3. The details are provided voluntarily, but without providing them shopping in the Store is not possible (refers to the data marked as obligatory).
  4. In case of selecting the method of delivery by courier service, the Clients’ personal details will be given to a courier company, to provide courier services related to the goods delivery.

XIII  Miscellaneous

  1. Failure to accept the provisions of these Terms and Conditions prevents purchase of the goods offered by the Store. The Store will make it possible for the Client to read the Terms and Conditions at order placement.
  2. To the contract of sale of the products in the Store Polish law shall apply.
  3. To the matters not regulated by these Terms and Conditions, the provisions of the Civil Code or other regulations applicable to the business and operation of the Store shall apply.
  4. The competent court for the settlement of disputes is a common court having jurisdiction over the Client’s domicile.
  5. If a dispute arises between the Parties, the client has the possibility of using extrajudicial means of dealing with complaints and redress, which include, inter alia:
  6. referral to a permanent, amicable consumer court operating at the Trade Inspectorate, with a request to settle the dispute arising from the contract of sale;
  7. requesting the provincial inspector of Trade Inspectorate to initiate a mediation procedure on amicable settlement of the dispute between the Client and the Seller.
  8. assistance in resolving the dispute between the Client and the Seller granted by
    a competent, district (municipal) consumer ombudsman or a social organization, whose statutory tasks include consumer protection.
  9. The Client may also use extrajudicial means of dealing with complaints and seek redress in accordance with the rules set out at website www.uokik.gov.pl in the tab „settlement of consumer disputes”.
  10. Only to the extent permitted by the law, the Seller reserves the right to make amendments to the Terms and Conditions, in particular those resulting from changes in applicable laws affecting the provisions of the Terms and Conditions. Amendments to the Terms and Conditions are valid 14 days from the date of publication on the Store website.
  11. Amendments to the Terms and Conditions apply to orders placed after the amendment of these Terms and Conditions.
  12. Clients who have an account in the Store will be informed about the change of the Terms and Conditions via e-mail. A Client who does not accept the amendments made to the Terms and Conditions is entitled to cancel the account at any time.
  13. The Terms and Conditions come into force from

 

PDF files to download:

  1. The form of withdrawal from a contract over distance
  2. Replacement Form
  3. Complaint Form

 

Attachment 1

 

…………………., on ………….

……………………………………

……………………………………

……………………………………

Name and address of the Client

……………………………………

……………………………………

……………………………………
name and address of the firm

STATEMENT OF WITHDRAWAL FROM A CONTRACT

OVER DISTANCE

 

 

I hereby declare that pursuant to Article 27 of the Act of May 30, 2014 r. on consumer rights (Dziennik Ustaw of 2014 item 827) I hereby withdraw from Contract No. …………………………………… made on …………………………………… for the purchase of goods/services ……………………………………

 

 

 

 

…………………………………………………(Date and legible signature of the Client)

 

 

Attachment 2

…………………., on ………….

……………………………………

……………………………………

……………………………………

Name and address of the Client

GOODS REPLACEMENT FORM

 

 

ORDER NO.: …………………………………………………………………………

 

ORDER DATE: ………………………………………………………………

 

INVOICE/RECEIPT NUMBER: …………………………………………………………………………

PLEASE, REPLACE:
………………………………………………………………………………………………………………
NAME OF REPLACED GOODS. QUANTITY OF PRODUCTS

FOR:

………………………………………………………………………………………………………………
GOODS. QUANTITY OF PRODUCTS

 

 

Client’s remarks:

………………………………………………………………………………………

 

………………………………………………………………………………………

I hereby declare that I am aware of the Terms and Conditions of replacement applicable at the Store.

 

 

 

…………………………………………………… (Date and legible signature of the Client)

 

 

Attachment 3

…………………., on ………….

……………………………………

……………………………………

……………………………………
Name and address of the Client 

COMPLAINT RELATED TO THE GOODS

 

I hereby declare that the goods purchased by me on ……….are defective. The defect lies in ……………………………The defect was disclosed on ……………….In view of the above,

pursuant to the Act of April 23, 1964 (civil Code) I hereby demand:

– replacement of the goods for new ones * (art. 561 § 1)

– repair of the goods free of charge* (art. 561 § 1)

– reduction of the price by ………………………………(say: …………………………). Please, send the sum indicated to a/c ……………………/by mail transfer to my address* (art. 560 § 1)

– I withdraw from the contract and demand the return of the purchase price
to a/c ……………………………..*(art. 560 § 1)

 

 

 

 

………………………………………………………..(Date and legible signature of the Client)